Refund policy
Last updated: October 19, 2026
Supplements
You can return unopened, sealed supplements within 30 days of delivery for a refund of the product price. For safety reasons we can't accept opened supplements, unless the product arrived damaged, defective or wasn't what you ordered (see below).
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or give you a full refund, including shipping. You won't need to send the item back.
Apparel and pendants
- Apparel is printed to order, so we can't accept returns or exchanges for size or a change of mind. Please check the size guide before ordering. If an item arrives misprinted or defective, email us within 7 days of delivery with a photo and we'll replace it or refund it.
- Pendants can be returned unworn, in their original packaging, within 30 days of delivery.
Subscriptions
You can skip, pause or cancel your subscription at any time before your next billing date from your account (Account → Subscriptions). A renewal that has already shipped follows the return rules above.
How to start a return
Email contact@psnutrition.net with your order number and what you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first. Return shipping is paid by the customer, unless the return is due to our mistake.
Refunds
Once we receive and check your return, we'll refund the original payment method within 5 business days and email you to confirm. Your bank or card issuer may take another 5–10 business days to show it. Original shipping charges aren't refundable unless the return is due to our mistake.
Questions
Email contact@psnutrition.net or call +1 (813) 403-4304.